: Use a tool like MediaInfo to see the specific video and audio streams inside the file. 3. Troubleshooting Software Issues (Ticket #21147) If you are following a "guide" for a bug with this ID:

: If you are troubleshooting slow performance, Glide Community Discussion #21147 addresses issues where the data editor takes several seconds to complete processes.

: If the file was downloaded from a training portal (like VDartLearning ), ensure the download completed fully. Partial downloads often result in playback errors.

: If the default player shows a "Format not supported" error, use the VLC Media Player which supports nearly all MP4 codecs.

: Issue VM-21147 refers to a bug fix in version 14.6.7 where newly added DockControllers failed to use global touch assign criteria by default.

Could you clarify if you are trying to , fix a software bug , or use a specific training module ? Slowness in data editor - Ask for Help - Glide Community