Buyer Protection Policy Ebay (2025)

: eBay requires you to try and resolve the issue directly with the seller first. Often, a simple message can lead to a quick refund or replacement without eBay’s intervention.

The most critical detail for any buyer is the . You typically have 30 days from the actual or estimated delivery date to report a problem.

: Large-scale purchases like real estate, motor vehicles, and services are generally not covered under the standard Money Back Guarantee.

: If the seller doesn't respond or resolve the issue within three business days, you can ask eBay to "step in".

At its core, the policy is a promise that you are covered if:

: Paying with certain methods like gift cards can complicate your leverage. Experts suggest using a credit card for online purchases to provide an additional layer of dispute protection through your bank.

: For items verified through eBay's Authenticity Guarantee , returns are often considered final sale unless the item was damaged during shipping. A Note for Sellers