Access to premium lounges like the in London.

“The plane was relatively new and was beautifully fresh and clean. The staff were immaculately dressed and very pleasant and efficient.” Tripadvisor Safety Upgraded to a perfect 7/7 rating by AirlineRatings in 2025. Past history of failed safety audits (now resolved). Ground Service

Some users report a "nightmare" experience with website registration and password resets.

Occasional reports of disorganized boarding or delayed departures.