Users often struggle to obtain refunds, with many reporting that customer service is non-responsive or that the cost of returning items to China (where the company is based) is prohibitive.
Based on aggregated consumer feedback and independent assessments, Berrylook is generally regarded as a high-risk online retailer with a very poor reputation for quality and customer service.
Frequent complaints involve shipping delays exceeding one month or orders that never arrive at all.
The company has received an "F" rating from the Better Business Bureau (BBB) due to numerous unresolved complaints. Positive Attributes